Terms & Conditions
PEAUDIVA HONG KONG (referred to as "we," "our company," or "Peaudiva") owns and operates the website www.peaudiva.com (hereinafter referred to as "the Website"). Our Website provides an online shopping platform through the internet (including app usage) and offers one-stop delivery services (the "Services").
Please carefully read these terms before using the Website. By accessing the Website or any part of it, you agree to be bound by the following terms and conditions. We may update these terms periodically, and the revised terms will take effect on the date of publication.
1. Account Registration
1.1 You must register with us before using the Services or placing an order. By registering, you confirm (and we are entitled to rely on this confirmation) that you are at least 18 years old and capable of entering into a legally binding contract.
1.2 During registration, you must:
(i) Provide accurate, complete, and up-to-date registration details;
(ii) Keep your username and password secure;
(iii) Authorize us to assume that only you or your authorized representatives are accessing the Website using your login credentials.
1.3 Notify us immediately of any changes to your registration details to ensure effective communication.
2. Orders
2.1 The product prices are as listed on the Website at the time of your order. Once submitted, orders cannot be canceled, even if not yet accepted or rejected by us.
2.2 All product prices on the Website are listed in HKD.
2.3 A confirmation email will be sent to the email address registered, confirming receipt of your order. This email does not constitute a commitment to deliver the ordered products.
2.4 We reserve the right to reject or cancel any order at our sole discretion for reasons including, but not limited to:
(i) Insufficient stock of the ordered product(s);
(ii) Inability to deliver to your location;
(iii) Incorrect pricing due to human or system errors or supplier misinformation.
3. Payment
3.1 We accept VISA, MasterCard, PayPal, PayMe, and other payment methods, and all transactions are settled in HKD.
3.2 You agree to bear all risks and losses arising from credit card transactions, and we are not liable for such losses under any circumstances.
3.3 We reserve the right to modify payment methods for online shopping at any time without prior notice.
3.4 Product availability and prices displayed on the Website are for reference only and subject to change.
4. Delivery Services
Please refer to our Delivery Policy.
5. Refunds and Returns
Please refer to our Return Policy.
6. Ownership
6.1 Risk in the products transfers to you upon delivery. However, we retain ownership of the products until full payment is received.
7. Force Majeure
7.1 We shall not be held responsible for any failure to perform obligations under the Website due to events of "Force Majeure" (e.g., fire, accidents, natural disasters, government regulations, strikes, labor shortages, or other circumstances beyond our reasonable control).
8. Disclaimers
8.1 We do not warrant uninterrupted or error-free access to the Website.
8.2 We do not guarantee the accuracy, completeness, or reliability of the Website or its content.
8.3 We do not guarantee that:
(i) Services will be provided with due care and skill; or
(ii) Products will meet merchantable quality or suitability for a specific purpose.
8.4 You acknowledge that data transmission over the internet cannot be completely secure. While we strive to protect your data, we cannot guarantee its security, and you assume all risks associated with transmitting data to us.
9. General
9.1 We reserve the right to modify these terms and conditions at any time without prior notice. In case of disputes, our decision will be final.
10. Promotional Terms
10.1 Promotional codes or coupons are valid for one-time purchases on the Website and subject to specific terms.
10.2 Promotional codes or coupons are non-refundable and cannot be exchanged for cash. Unused balances will be forfeited.
10.3 Promotional codes or coupons cannot be combined with other promotions.
10.4 We reserve the right to terminate or modify promotions at any time. In case of disputes, our decision is final.
Return Policy
The return and exchange policy applies only to online purchases from our Website.
Guidelines for Returns and Exchanges:
Notify us within 7 days of receiving damaged products and provide the order number for processing exchanges. Products must be returned at an agreed time.
Ensure products, packaging, and any included gifts are intact and unopened.
Each order is eligible for one return or exchange.
Customers are responsible for verifying the accuracy of returned products and must state reasons for return before sending items back.
Refunds for out-of-stock items will be credited to your account balance.
Customers are responsible for shipping fees for overseas returns.
For disputes, PEAUDIVA's decision will be final.